The Delivery Request Form opens with a welcome message and then walks respondents through eight questions. It starts by collecting contact details — full name, email address, and phone number — so the delivery team can reach the customer if needed. The address question specifically prompts for apartment or suite numbers to avoid incomplete drop-offs, and the order question guides customers to list items with quantities in a clear format. Two optional questions let customers name a preferred delivery window and leave special handling instructions, giving the team everything needed to complete the drop-off without follow-up calls. A final optional question asks how the customer heard about the service, giving the owner a simple channel-tracking signal. After submitting, customers see a confirmation message letting them know their request has been received and is being processed.
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Relies on the item-list and address questions to capture exactly what to pack and where to bring it, replacing back-and-forth order messages.
Uses the preferred date and special instructions questions to coordinate drop-offs without needing a phone call for every order.
Depends on the "How did you hear about our delivery service?" question to track which channels — social media, ads, referrals, or the website — are driving new delivery customers.
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