Feedback That Tells You Why, Not Just What.
Static surveys give you numbers. Dashform's AI gives you understanding. Adaptive follow-up questions dig into the why behind every score — so you can act on real insights, not just data points.
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Try a feedback survey and see how AI adapts follow-up questions to your response
Build an Intelligent Feedback Survey in Minutes
Tell Dashform what feedback you need. The AI builds a complete survey — NPS question, adaptive follow-ups for each score range, sentiment analysis, and automated routing — in under 3 minutes.
AI generates contextual follow-up questions for each score range
Sentiment analysis on open-text responses automatically
Trigger workflows based on scores — route detractors, reward promoters
Why AI Feedback Surveys Beat Static NPS Tools
Go beyond the number — understand the why
A score of 6 tells you someone is unhappy. An AI follow-up question tells you exactly why — and what you can do about it. Static surveys give you data; adaptive surveys give you insight.
Act on feedback in real time
Route detractor feedback to support instantly. Send promoters a referral link. Flag feature requests for your product team. Dashform turns every response into an action.
Reduce survey fatigue with smart questioning
AI skips irrelevant follow-ups and keeps surveys short. Happy customers get 3 questions. Unhappy customers get targeted follow-ups. Everyone finishes faster.
From Score to Action — The Smart Feedback Flow
From feedback request to actionable insight — here is how AI-powered surveys work:
STEP 1
Initial feedback question
Start with your core question — NPS score, satisfaction rating, or open-ended feedback. Keep it simple and inviting.
STEP 2
AI-adaptive follow-up
Based on the initial response, AI asks targeted follow-up questions. Detractors explain their frustrations; promoters share what they love.
STEP 3
Sentiment analysis and categorization
AI analyzes text responses for sentiment and themes. Feedback is automatically categorized by topic, urgency, and emotion.
STEP 4
Automated routing and action
Critical feedback triggers alerts. Positive feedback triggers referral asks. Everything syncs to your tools for follow-up.
One intelligent survey replaces separate NPS tools, feedback forms, and manual analysis — everything in one Dashform flow.
What Changes When Feedback Becomes Actionable
“We stopped guessing why customers churned. The AI follow-up questions told us exactly what was wrong — and we fixed the top 3 issues in one sprint.”
AI-powered feedback surveys help you:
- Get deeper insights with AI-adaptive follow-up questions
- Detect sentiment trends before they become churn patterns
- Automatically route critical feedback to the right team
Understand what customers really think
Act on feedback before customers churn
Turn promoters into referral sources
Built for Real Feedback Intelligence
Track sentiment, themes, and trends — not just scores
Dashform's feedback analytics show:
NPS score tracking
- See your overall NPS, promoter/passive/detractor breakdown, and score distribution.
Sentiment trends over time
- Track how customer sentiment changes over 7, 30, or 90 days across all feedback.
AI-powered theme detection
- Automatically identify common themes in open-text feedback — no manual tagging required.
Response rate and completion analytics
- Track who responds, when they drop off, and which questions generate the richest feedback.
Export Feedback to Your Tools
Sync feedback data and insights to your team's tools:
Google Sheets
Track NPS scores and feedback trends in a spreadsheet
Notion
Build a customer feedback knowledge base
Airtable
Create a categorized feedback database for your team
Or connect to Slack, Intercom, Zendesk, and 5,000+ tools via Zapier
Feedback & NPS Templates — Or Build Custom
Start from an NPS or feedback template or let AI build one for your specific needs.
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View this templateStudent Daily Feedback Form
Empower educators to collect daily student feedback effortlessly, fostering a responsive and engaging learning environment across all educational levels.
View this templateFeedback & NPS FAQ
Listen Smarter, Act Faster.
Create an intelligent feedback survey in 3 minutes. Understand the why behind every score.