This seven-question form opens by collecting a respondent's full name and email address, then an optional phone number, so the team has the contact details needed before reading anything else. Next, the "What is your inquiry about?" question sorts submissions into six categories — from general information to partnership opportunities — giving the team a quick signal before diving into the details. The "What is the subject of your inquiry?" and "Please provide detailed information about your inquiry" questions work as a pair: a short headline followed by full context, making it easier to triage and respond accurately. Finally, the "How would you prefer to be contacted?" question ensures the team reaches out through the channel the respondent actually wants. After submitting, respondents see a confirmation screen letting them know a team member will be in touch within 24–48 hours.
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They rely on the "What is your inquiry about?" question to route their pricing or product queries to the right person without a back-and-forth email chain.
They depend on the "Please provide detailed information about your inquiry" question to arrive at a support conversation already briefed, reducing resolution time.
They use the 'Partnership Opportunities' option in the "What is your inquiry about?" question to separate partnership leads from general enquiries at a glance.
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