This seven-question form collects everything needed to review a refund claim in one go. It opens by asking for contact details and an order number so the request can be identified and followed up, then moves to the items being returned and the primary reason for the refund, giving the review team the context they need. A single-choice question then lets the respondent pick between original payment method, store credit, or bank transfer, and an optional comments field at the end captures anything that didn't fit elsewhere. After submitting, respondents see a confirmation screen letting them know their request has been received and that the team will follow up on its status.
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Relies on the "Please provide your order number." and "Which item(s) are you requesting a refund for? Please list them clearly." questions to tie each claim to a specific transaction without manual back-and-forth.
Uses the "What is the primary reason for your refund request?" question to triage and prioritise claims before a team member reviews them.
Benefits from the refund method question, letting subscribers choose store credit or bank transfer instead of defaulting to the original payment method.
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