The Hotel Maintenance Checklist opens by asking staff to describe the issue in full detail, then pinpoint the exact location — whether a numbered room, a shared space, or a back-of-house area — so the right team can respond without guesswork. A single-choice urgency question follows, ranging from 'Low' to 'Urgent - Immediate Attention Required', giving managers an instant sense of how to prioritise the workload. Next, a multi-select question identifies the type of work needed across eight categories, from 'Plumbing' and 'Electrical' to 'Cleaning/Housekeeping', so the correct trade or department is assigned straight away. An optional name field lets staff identify themselves without making it a barrier to submission. After submitting, respondents see a confirmation screen thanking them and noting that their report helps uphold service and guest satisfaction standards.
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They rely on the urgency and location questions to dispatch the right team to the right place without a follow-up call.
They use the 'Cleaning/Housekeeping' option in the maintenance-type question to flag issues that fall within their department's remit.
They depend on the open-ended description and location questions to relay guest-reported problems accurately without needing technical knowledge.
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