The Support Staff Assessment Form opens by asking reviewers to rate a staff member's overall performance on a 1-to-5 scale, then works through communication skills, issue resolution, product knowledge, teamwork, and punctuality before inviting written comments on training needs and any additional feedback. The communication and issue-resolution questions use structured options so responses are easy to compare across staff members, while the three open-ended questions near the end give reviewers space to add context that fixed options can't capture. After submitting, respondents see a confirmation screen thanking them and confirming their feedback will be used to support team performance and development.
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Rely on the two rating questions and the punctuality and issue-resolution questions to build a consistent, comparable record across every team member they assess.
Use the structured communication and teamwork questions alongside the open-ended training question to identify skill gaps and plan development programmes.
Draw on the issue-resolution and product knowledge questions to give peers targeted, specific feedback grounded in real day-to-day observations.
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